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Customer Service Representative

Cuyahoga Falls, OH 44223

Employment Type: Temp to Hire Job Category: Professional Job Number: 109618 Pay Rate: $13.00-$15.00/HR

Job Description

Position: Customer Service Representative
Position Type & Work Hours:  Full-time Professional Position, Monday-Friday 8-5
 
Summary/Objective: The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
 
Essential Functions:
  1. Customer Service Management
  • Take customer in-coming orders via email or phone
  • Process service calls via phone and troubleshoot via phone any issues and be able to provide resolution to the customer
  • Process paperwork
 
  1. Installations
  • Coordinating the installations with the customer and the general contractors
  • Manage the schedule and deadlines for delivery and installers on-site 
 
  1. Service Calls
  • Coordinating the service calls with the customer and the technician

Requirements: 
 
Experience:
 
  • Must be mechanically inclined
  • Excellent organizational and leadership abilities
  • Outstanding communication and people skills
  • Familiarity with MS Office and various business software (e.g. ERP, CRM). Experience with SAP preferred, but not required

For more information call 330-923-9243 or email sgosney@employtemps.com
 
 

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