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1st Shift Service Processor

Warren, OH 44483

Employment Type: Temp to Hire Job Category: Industrial Job Number: 110291 Pay Rate: $17.00/hour

Job Description

Join a small company in Warren, Ohio looking for a Service Processor. 

The ideal candidate will be computer savvy and have experience with Microsoft Office.

1st Shift Monday - Friday 7:00am-3:30pm


  • Receives repairs and logs required information. 
  • Assures that shipping addresses and billing addresses are available and correct. 
  • Unpacks and processes all repairs and compares contents and packing slips. 
  • Creates and routes RMA’s and returns to inventory and vendors. 
  • Processes equipment requiring retro. 
  • Verifies that all incoming and outgoing equipment is properly logged; and prepares outgoing repairs for shipment. 
  • Answers telephone calls and provides information regarding non-technical service related issues and handles all Helpdesk requests. 
  • Contacts customers to obtain purchase order numbers and information pertinent to service billing issues and special handling requirements. 
  • Verifies service departments’ technicians have entered order text and parts used to the computer system. 
  • Proofreads and edits text for grammar, spelling, punctuation, and format. Corrects errors as necessary.
  • Arranges shipment via appropriate carrier for completed repairs. 
  • Assists other departments as necessary in resolving service related billing and order processing issues. 
  • Generates weekly reports on open activity in the service department.

Job Requirements

  • Ability to enter data into a computer. 
  • Ability to acquire basic product knowledge.
  • Ability to use hand tools to pack shipments. 
  • Must have good verbal skills. 
  • Must be a competent in proofreading, editing, spelling, composition and possess a good vocabulary. 
  • Must be very well organized. 
  • Associate's degree (A. A.) or equivalent from two-year college or technical school and a minimum of one year of related experience or equivalent combination of education and experience.
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