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1st Shift Service Processor

Warren, OH 44484

Employment Type: Temp to Hire Job Category: Customer Service Representative Job Number: 118233 Pay Rate: 17.00

Job Description

Join a small company in Warren, Ohio looking for a Service Processor. 
Ideal candidate will be computer savvy and have experience with Microsoft Office.

  • 1st Shift Monday - Friday 7:00am-3:30pm

  • $17.00/hr

  • Receives repairs and logs required information. 
  • Assures that shipping addresses and billing addresses are available and correct. 
  • Unpacks and processes all repairs and compares contents and packing slips. 
  • Creates and routes RMA’s and returns to inventory and vendors. 
  • Processes equipment requiring retro. 
  • Verifies that all incoming and outgoing equipment is properly logged; and prepares outgoing repairs for shipment. 
  • Answers telephone calls and provides information regarding non-technical service related issues and handles all Helpdesk requests. 
  • Contacts customers to obtain purchase order numbers and information pertinent to service billing issues and special handling requirements. 
  • Verifies service departments’ technicians have entered order text and parts used to the computer system. 
  • Proofreads and edits text for grammar, spelling, punctuation, and format. Corrects errors as necessary.
  • Arranges shipment via appropriate carrier for completed repairs. 
  • Assists other departments as necessary in resolving service related billing and order processing issues. 
  • Generates weekly reports on open activity in the service department.

Job Requirements

  • Ability to enter data into a computer. 
  • Ability to acquire basic product knowledge.
  • Ability to use hand tools to pack shipments. 
  • Must have good verbal skills. 
  • Must be a competent in proofreading, editing, spelling, composition and possess a good vocabulary. 
  • Must be very well organized. 
  • Associate's degree (A. A.) or equivalent from two-year college or technical school and a minimum of one year of related experience or equivalent combination of education and experience.

Employ-Temps Staffing Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, political beliefs, or any other characteristic protected by federal, state or local laws. 

Meet Your Recruiter

Rena Riggins

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